So, another agent might try to do something with the same email, Shared box, this synchronization delay can cause problems if, for example, oneĪgent moves a message in Outlook, but the server doesn’t get notified However, when there are several people working in a Many organizations use cached mode by default, as it can have a positive impact on performance for regular corporate mailboxes. not shared) mailbox, this doesn’t cause an issue, because there’s only one-to-one communication of changes to the mailbox, and a short delay doesn’t affect anybody else. When you’re working in an individual (i.e. Cached Exchange Mode prevents Outlook from communicating in real-time with the server, instead of waiting to synchronize on a timed schedule.
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